To help both you and us improve our service, customers can rate and comment on their experience with your store. Good customer service is incredibly important to us, and we hope it is to you too. You ...
Shipping
What is this “With Another” thing on my products?
We’ve used a watch from the ever-popular Bamboo Revolution for illustrations on this guide. Check out her store. Let’s say you’re selling a watch …that costs R100 …that you char...
Someone placed a Pargo order from me. Help! What do I do??!
Great news!! Your customer’s selected Pargo, a click and collect delivery option that is as convenient for both of you as it is reliable. Not sure what Pargo is? Click here for some pictu...
Directory of South African Courier Companies
Let’s say that in the interests of keeping your blood pressure down, you’d rather use a courier service than the Post Office. If you’re trying to source a courier, it can be a confusing process....
Help with postage and the South African Post Office
The most common question we get from designers new to Hello Pretty is “What do I go about posting my products?” (The second most common one is “Are you single?” You know who yo...
Configure your store shipping options
Hello Pretty’s advanced shipping options allow you a lot of flexibility in how much you charge to ship your orders, and allowing you to offer your customers a choice of shipping methods. As with...
Getting started with shipping
If you haven’t set up your shipping profile / shipping defaults yet or haven’t already signed up with a courier this should hopefully be a useful article for getting you up and running. A ...