Policies & legal

Plagiarism, copying, and intellectual property violation

While rare, it does happen from time to time that a designer’s work gets copied. It’s always upsetting but sadly most of the time there’s very little that you or Hello Pretty can do. Q. Someone has stolen my photos or writing and is using them on Hello Pretty. What’s the process for getting them […]

Copyright and Hello Pretty’s Content Policies

There are two very important things to know about the images that you use to represent the products you’re selling – both in the context of your Hello Pretty store, as well as when it comes to the internet in general (that is, your own website). Photographs from other websites & the internet in general […]

Hello Pretty Site Statistics and Traffic

Occasionally, sellers and those looking to sell inquire about how much traffic (how many pageviews etc) the Hello Pretty site gets. We’ve broken this down below into the more common questions. How many visits does Hello Pretty get? As with all online stores, Hello Pretty’s traffic data and statistics are confidential. However, we do have […]

Refunding an order

There are a number of reasons you may find yourself in a situation that you need to refund a customer. Sometimes they’ll need to cancel an order, or you may find you’re out of stock of the particular item or you may be unable to fulfill your order for some reason. In most cases the […]

Dealing with an unhappy customer

When you’re running your own company, you’re almost always the face of all it’s operations. When something goes wrong (or the customer believes it has), you’re the fool who has to deal with it. Unfortunately, sometimes a person can take “the customer is always right” too far, and you end up faced with a furious, […]